This listing is to find, retrieve and re-send the files for the design you previously purchased from us.
*We keep the files for a certain period of time, please check with us first.
*This listing is also to e-mail the files again even if it was recently purchased because this takes time to locate and send the files after being stored on our system.
Retrieve Lost Files, Re-send Design Files, E-mail Files
Payments
We accept PayPal and Etsy direct checkout. You can pay by credit card even if you don’t have a Paypal.
Shipping from United States
Our personalized products are delivered via email within 1-7 days after payment and information is submitted. Our 24-Hour Service designs will be delivered in 1 day after payment and information are submitted. Our digital clip art and printable items are available through instant download upon payment.
*Packages that include physical business cards are only available to US customers. We do not ship internationally at this time.
Returns & Exchanges
I gladly accept cancellations
Request a cancellation within: 3 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
Due to the nature of the product no refunds can be offered once payment has passed. If there is a problem with your file or design, you must contact us within 7 business days and we will be happy to resolve the issue for you. If the issue can not be resolved for any reason, a partial refund may be offered. Each case will be assessed accordingly.
Additional
● Any additional work requested after the purchase other than what was agreed on and specified will result in extra charges.
● Extra charges will be required if extra work requested after the specified modification in the listing is performed.
● We do not share or disclose the name of the fonts/typefaces we use as this is part of our trade that makes us unique. We do spend a considerable amount of time with a lot of thoughts selecting the right fonts to create the beautiful designs you see!
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Actual Frequently Asked Questions:
Q: Do you create custom branding packages?
A: Yes, we offer custom packages based on your needs using the following items:
Logo, matching label design, social media banners, web banner, Etsy banner business cards, e-mail signature, letterhead design, watermark, hair tags, avatars. Please specify the items you're interested in and we will create the package and send you the link to place your order from.
Q: Do I simply send the colors that I desire or do I have to go with the colors in the logo I see?
A: We provide our own color charts to choose from here http://etsy.me/2FhjkW9
If those are not enough you can provide your own HEX# and we can work with that.
Q: Do you provide a proof prior to ordering?
A: Unfortunately not at this time. We start working after the order is placed.
Q: Can you also provide some type of image if I wanted more than just the words. Like a symbol?
A: We can add an image or clipart for an extra charge.
Q: Do I simply choose a design or style from your shop and send you the text and colors?
A: Yes, once you select the style you like from our shop you can go ahead and purchase the listing then leave the following info in the "note to seller section":
- Business name
- Tagline
- 2 colors
Q: What it is your turnaround time?
A: 2-3 business days for logos design. Business cards, hair tags, flyers take 7 business days.
Q: If I already have my logo drawn or sketched but just need it perfected could you do this?
A: Definitely! Please send it over prior to ordering.
Q: Can you create a product label from the logo?
A: Yes, we can create product label design based on the logo we previously created for you, or do both at the same time.
Q: Can you add initials to a logo?
A: Yes; however, an extra charge may apply.
Q: Can I request that you make minor changes to one of your designs, such as a slight wording change?
A: Yes.
Q: Can you add sparkles to the logo?
A: Yes.
Q: How will I receive my design?
A: We will send you a zip file containing the file(s) of your design.
If the file is too large we will upload it and send you a download link.
Q: Can I buy one of your previously made designs?
A: If the ownership certificate was not purchased we will still own the design and we have the right to resell it or display it on our site, etsy shop and social media platforms as our work sample.
Q: Do you keep the designs on file in case I need changes?
A: We do keep the designs for a limited time; additional charges may apply to retrieve the design or perform any additional work.
When placing your order please kindly provide the required info below
♦ Name of business
♦ A tagline (the smaller text to go under the name)
♦ Choose 2 colors form our color charts shown here http://etsy.me/2FhjkW9
*Orders left without any of the info above may be cancelled.
* We reserve the right to modify the policy at any time without prior notice. Please contact us for licenses or more information.